Case Management - CCSS
Comprehensive Community Support Services - CCSS
Heart & Soul of NM offers our qualified clients Comprehensive Community Support Services. These case management - CCSS services assist clients in accessing resources and assistance in a number of ways, including areas of work, independent living, recreation, socialization, and learning. Our caseworkers, or Community Support Workers, are skilled at accessing community resources and assisting with life skills and other needs. These services can take place virtually, in-home, in the office, at work, or in the community.
Contact us today to find out if you qualify for CCSS - note you must be on Medicaid to qualify.
Compassionate Support Workers Help You Gain Independence
We are here to help you navigate government assistance systems, build better coping skills, get a job and more.
Our Community Support Workers understand what it takes to build a meaningful life. They work alongside you to access resources, develop skills, and create real opportunities for growth.
- Work and employment assistance
- Independent living and daily skills
- Housing and food assistance
- Socialization skills
- Daily living skills
- Coping skills for difficult situations
Welcome New Patients
Therapy, Addiction Treatment, Medication & More
Heart & Soul of NM is currently accepting new patients for our mental health services. We offer virtual therapy for anyone in New Mexico and also see patients at our Albuquerque, Belen, and Las Cruces offices.
We accept most insurance plans, Medicare, and Medicaid.
We offer bilingual therapy in English and Spanish.
Contact us today to schedule an appointment.
Comprehensive Community Support Services Comes to You
Our Community Support Workers come to you. Whether you need help in your home, at work, in the community, or through virtual sessions, we adapt to fit your life. We work with you on your timeline and schedule.
Find out why Heart & Soul of NM is the #1 choice for case management - CCSS.
Virtual support
Connect with your Case Manager virtually on your phone, tablet or computer.
In-Home Assistance
Your Case Manager will come to your home to help you navigate daily living tasks.
Community-Based Services
We help connect you to resources and services in your community.
CCSS Frequently Asked Questions - FAQ
Here are some of the most common questions about CCSS.
Who qualifies for services?
If your mental health is impacting your ability to succeed independently, at work, in school, socially, or experience joy- we are here to help! Individuals with an official diagnosis of Serious Mental Illness (SMI) qualify. Participation in CCSS is voluntary.
How often do we meet?
Meeting frequency is tailored to your needs. Some clients benefit from weekly sessions while others need less frequent contact. We work with you to find the right schedule.
Is this for Medicaid patients only?
Yes, this is a Medicaid program.
Where is this available?
CCSS is intended to be community-based and in-person is mandatory. This is why we can only deliver these services in Valencia, Bernalillo, Sandoval, or Dona Ana Counties where we have offices and team members.
Is this a virtual or in-person service?
Services can be delivered virtually at times. However, this service is intended to be community-based and in-person is mandatory.
Our Team
Meet our dedicated team of CCSS Case Management Social Workers
The heart of Heart & Soul of NM is our team. Our experienced professionals are committed to supporting your path toward independence.
Each provider brings their own unique experience and approach to support and healing. We help you find the right fit for your needs.
"CCSS Has Been a Blessing "
"Heart and Soul has brought me healing and peace. Specifically CSW Katie Noblin, CCSS has been a blessing not only to me, but my family as well. When I went through a miscarriage at 20 weeks, Katie was there to support my family and me. She is a blessing and a joy! She is truly the epitome of the Heart and Soul of NM."
-A.H.